Your Weekend Starts at Hideout! Start with island-inspired dining, stay for handcrafted cocktails, and dance into the night with live music and DJs every Friday & Saturday.

A book cover with an orange “LIFT” word art, a black‑and‑white photo, and a woven chair seat on a wooden floor with colorful sandals nearby.

Laylow Waikiki FAQs — Pet Policy, Beach Access & Booking Info

  • When are your check-in and check-out times?

    Check-in begins after 3 p.m., and our check-out time is 11 a.m.

  • Is there on-site parking?

    Valet parking is available on-site 24/7, with an overnight rate of $65. Joing us at Hideout? Bring your ticket to be validated and you're only $10 for up to 4 hours — after that, the standard overnight rate of $65 applies.

  • Do you have parking for oversized vehicles?

    Yes, overnight valet parking for oversized vehicles is $80/night + tax. A vehicle is considered oversized if it's over 6'6" in height, approximately 16 feet or longer, or exceeds the dimensions of a standard parking stall. Final acceptance is subject to available space and operational safety, so we recommend calling ahead at 808-922-6600 to confirm we can accommodate your vehicle before you arrive.

  • Can you hold packages or deliveries for me?

    You bet! We're happy to receive packages for arriving or in-house guests. Just know that storage fees apply per package, per night, starting the day it lands at our door:

    • Small (shoebox-sized): $5/night
    • Medium (carry-on-sized): $10/night
    • Large (checked-luggage-sized): $20/night

    We'll add the fee onto your folio when you pick everything up. Space is limited, so we can't guarantee storage for oversized, hazardous, or perishable items — and while we'll treat your deliveries with aloha, we can't be responsible for loss or damage beyond reasonable care. Questions about a specific delivery? Just give the front desk a call.

  • Can I store my luggage?

    We’re happy to store your bags before check-in or after check-out, with same-day and overnight storage available for a fee. Looking to have a package or delivery held instead? Check out our package storage FAQ above for details on fees.

  • Do you allow smoking?

    Our rooms are all about fresh air and good vibes! Smoking of any kind, including tobacco, vape, marijuana, incense, or candles, isn’t allowed. Our rooms are equipped with smoke-sensitive sensors that will detect any smoke. A $350 cleaning fee applies if this policy is broken. Mahalo for keeping our rooms inviting for all guests!

  • Where can I get a rental car?

    Please visit our on-site Go Tours Hawaii concierge between 8 a.m. and 5 p.m. for assistance with booking car rentals. Avis is also available at the International Market Place on the main floor, next to the customer service desk.

  • How far is the beach?

    Five to seven minutes' walking distance. Less, if you walk fast. Just don't forget your sunscreen.

  • Do you have beach or pool towels?

    Yes, we got you. For a complimentary towel, please see us at the front desk or the gift shop.

  • Is the pool heated? Is there a hot tub?

    We don't have a hot tub or heated pool available, but the pool is tempered, and trust us, that's what you'll need the most.

  • Is there a laundry facility?

    We do not have on-site laundry facilities. Please reach out to one of our staff members to connect with Hakuyosha Dry Cleaning or contact Tama Laundry LLC for wash and fold service.

  • Do you have gluten-free options at Hideout? How about options for keiki (kids)?

    Yes, of course! Please visit our website at www.hideoutwaikiki.com.

  • Do you offer room service?

    Yes, room service is available by scanning a QR code, which you can find in your room's compendium and also in your welcome letter.

  • Is there free Wi-Fi?

    Yes, Wi-Fi is included in the daily destination fee.

  • Is there free coffee or tea?

    We have free coffee and tea available upon request, 24/7.

  • Where is the ice machine on my floor?

    Freezers with pre-bagged ice are located on the lobby level and 15th and 16th floors.

  • What is your pet policy?

    We're proud to be pet-friendly. Please note that we do charge a one-time, $150 pet cleaning fee for your furry friend at the end of your stay.

  • Is there a meeting space available?

    While we don't have a meeting space on-site, we would love to help you with your special event. Please reach out to our sales team for assistance with alternative options.